L'Oreal Complaint
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Preference Hair Color Charred My Hair - L'Oreal Superior Preference Fade-Defying Color & Shine System
I have been using L'Oreal Preference hair color for 6 years with excellent results. On Thursday, 7/10/14 however, when I rinsed the color out of my hair, half of it fell out. What was left looked like someone took a blowtorch to my hair. What was once long, silky, one-length, blonde hair is now a frizzy, frazzled, chopped up mess. I cannot even go out because it looks so horrible. I had no warning that anything was wrong - no burning, no itching, nothing. I lost about about 3 inches of length of hair on the sides, and about 6 inches around the top of my head. I am a professional dancer, and my hair is part of the costuming I use. Now I will have to buy a wig for when I perform.
I cannot use their complaint format as I am hard of hearing and I simply cannot hear clearly on the telephone. They offer no other options for registering complaints. I am just sick over this. I now have no choice but to have my hair cut short and I am just devastated. I will never use another L'Oreal product, and I suggest others do the same.
I cannot use their complaint format as I am hard of hearing and I simply cannot hear clearly on the telephone. They offer no other options for registering complaints. I am just sick over this. I now have no choice but to have my hair cut short and I am just devastated. I will never use another L'Oreal product, and I suggest others do the same.
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