L'Oreal Consumer Complaints All Reviews

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L'Oreal Reviews

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  • Preference Hair Color Charred My Hair



    I have been using L'Oreal Preference hair color for 6 years with excellent results. On Thursday, 7/10/14 however, when I rinsed the color out of my hair, half of it fell out. What was left looked like someone took a blowtorch to my hair. What was once long, silky, one-length, blonde hair is now a frizzy, frazzled, chopped up mess. I cannot even go out because it looks so horrible. I had no warning that anything was wrong - no burning, no itching, nothing. I lost about about 3 inches of length of hair on the sides, and about 6 inches around the top of my head. I am a professional... More...
    (Beauty)
    Linda48's Picture   Linda48    0 Comments   Comments
  • Skin staining from L'Oreal product



    I bought this product to give my legs some colour as I was going to an event and planned on wearing a dress. I followed the directions but unfortunately, My leg ended up orange! More than two weeks later my legs are stained. I've tried so hard to get rid of the staining, using a shower muff. I have also tried exfoliating it off but it will not shift it. I am furious about this and to think I paid a lot for the privilege ???!!!!! More...
    (Beauty)
    Parky1804's Picture   Parky1804    0 Comments   Comments
  • Eye liner



    I recently purchased L'Oreal Paris Telescopic eyeliner....I was completely disappointed by this product. I have been wearing eyeliner since I was fourteen, that is two decades ago. I, more or less, consider myself an expert when applying make up. I have tried every product on God's green earth and L'Oreal Paris is the worst. IT JUST DOES NOT APPLY WELL...NOR DOES IT STAY ON.....for shame, people. The best I have tried so far is the cake-type liner by ULTA. IIt comes in a small jar. One may add a minimal drop of baby oil if it slightly hardens when not used too often.... More...
    (Beauty)
    Zaira's Picture   Zaira    0 Comments   Comments
  • Gel-Lacque 1-2-3 does not keep promise



    Purchased the L'Oreal Extraordinaire Gel-Lacque 1-2-3 primer, glaze and number 2 Gel lacquer polish hoping to see the results promised. It went on very easily, following the instructions and was pleased with it when initially applied. However, this polish does not hold up any better than regular polish and certainly can't compare to the actual gel polish applied professionally. My nail polish started to chip within 1 day of applying. For the price and the process...very disappointed in the performance. More...
    (Beauty)
    Konichiwa2U's Picture   Konichiwa2U    0 Comments   Comments
  • Completely wrong colour in packet



    Usually happy with loreal products. However this time round, the product did not work. It was a complete waist of my time and money. I purchased the loreal mousse which was a dark blonde. I have dark brown hair so was expecting my hair to turn slightly lighter (a lighter brown) the colour has infact dyed my hair even darker than it was originally!! Boots won't refund me as the product has been opened, and I would like a refund More...
    (Beauty)
    Am95's Picture   Am95    0 Comments   Comments
  • disappointed customer



    I always buy my hair products from L'Oreal; however this time I was absolutely disappointed with the L'Oreal Frost an Glow. I was aiming for a light blonde/ caramel color like what the box promised and instead I now have brassy streaks throughout my head. I look like a freak! Not only did the color turn out horrible but it also made my hair very very veryyyy dry and it took forever to brush out all the knots! This product was not worth $15.99!!! I want a full refund or else I refuse to ever purchase another L'Oreal product again More...
    (Beauty)
  • L'Oreal Preference Hair Color



    I purchased your L'Oreal Superior Preference Mousee Absolue hair color and guess what.....It did not work at all! When rinsing my hair there was NO color coming out. Yes I followed the directions to the t and did shake it through out the entire process and nothing!!!!!!! I dont have money to be throwing away on a product like this!!!!! I will make sure that other people know they are throwing there money away! More...
    (Beauty)
    luckydog34's Picture   luckydog34    1 Comments   Comments
  • L'Oreal Superior Preference - Bad product / Bad Service



    1. I have been using Preference hair colour (dark blonde) for years with excellent results. This time, after a "touch up", I ended up with dark brown roots and brown streaks through the rest of my hair. 2. I immediately called L'Oreal to get only a message saying they were closed for the day while staff went to training. 3. When I called the next day, the customer service rep wouldn't even listen to my problem until she collected all her marketing data. 4. Then she proceeded to tell me that I had used the product incorrectly - there was no possibility of a product... More...
    (Beauty)
    astooi's Picture   astooi    0 Comments   Comments
  • Bad Dye / Even Worse Customer Service



    1. I have been using Preference hair colour (dark blonde) for years with excellent results. This time, after a "touch up", I ended up with dark brown roots and brown streaks through the rest of my hair. 2. I immediately called L'Oreal to get only a message saying they were closed for the day while staff went to training. 3. When I called the next day, the customer service rep wouldn't even listen to my problem until she collected all her marketing data. 4. Then she proceeded to tell me that I had used the product incorrectly - there was no possibility of a product... More...
    (Beauty)
    astooi's Picture   astooi    0 Comments   Comments
  • L'Oreal - poor quality hair dye



    I am very disappointed with your new hair dye product "Preference Mouse Absolute" and would like my money back as it was more expensive than most dyes as it has the promise of being "Reusable"........Well, it just didn't work. The colour I used was #300 Original Darkest Brown and it just didn't seem to mix properly and the foam had little or no colour. DID NOT COVER Grey at all. This product was $18 !!!!! What a rip off. I will never buy it again or recommend it to anyone. Please respond More...
    (Beauty)
    barbara22's Picture   barbara22    3 Comments   Comments
  • L'Oreal Castings Crème Gloss- Blackcurrant. Dreadful



    In the past, I have used Castings Crème Gloss and was happy with the colour. However, I dyed my hair today with the Blackcurrant dye (which I have used before) and was aghast at the results. My hair turned a ginger/auburn colour that was NOTHING like blackcurrant. Furthermore, the colour of the dye in the container itself was orange/red, NOT blackcurrant, so the hideous result was not due to a reaction with my hair. L'Oreal have either put the incorrect dye in the box, or are colour-blind, and mistake blackcurrant for ginger. I am extremely disappointed and will never be using... More...
    (Beauty)
    MsSmith1's Picture   MsSmith1    0 Comments   Comments
  • Disappointed



    Just bought the new Miss Manga Tropical Violet mascara, what a dissappointment, it is suppose to be violet it look nothing like violet on more like a soft gray what a waste of money. If the product says violet it should look like it on your eyes. Will not recommend this mascara. More...
    (Beauty)
    godfather1's Picture   godfather1    0 Comments   Comments
  • dried up mascara



    am soooo disappointed after using L'Oreal products for the last 20 years , to find that the last year or so , the mascaras have been very hit or miss.......with the last 2 purchases both being severe misses !!!!! I always but the double eneded products , and vary between waterprooof and non-waterproof......they both have lastest 2 weeeks which i find totally unacceptable , at the cost of e16.95 each !! you are forcing me away as no one could afford it !! the actual liquid , if thats what its called , is making my eyelashes unrecognisable...... and before some one asks , no , they were... More...
    (Beauty)
    francess's Picture   francess    0 Comments   Comments
  • infallible 2 step long wear lipstick 2.5g



    I purchased this product from big w for $24.95 and was expecting great results from this lipstick as I have changed most of my beauty products to loreal over the years because of there high quality. I was quite disappointed when I applied it as it left my lips feeling very dry and sticky. I feel like it dried up my lips even though I applied the Balm side correctly. Without using this products my lips are always soft, but within a few minutes of Applying it I just want to remove it. It just doesn't feel or look like I think ur products should. More...
    (Beauty)
    Chanelle85's Picture   Chanelle85    0 Comments   Comments
  • Casting creme gloss hair dye in plum, colour running



    I have used Loreal hair dyes before, but the first time to use Casting. It was a horrible experience, the colour kept running in the shower for a long time, then it ruined my towels, sofa, pillows, bath robe, I really should sue them for all these losses. The shocking thing is that I found online complaints about the same issue from several customers and a long time ago. The company ignored them, neither improved the product, nor warned us about this matter! The colour is still running after a couple of washes, so I have to blow dry my hair immediately, even if I don,t want to, because it... More...
    (Beauty)
    sara25's Picture   sara25    0 Comments   Comments
  • Magic nude Liquid Powder



    I always bought L'Oreal products this new makeup seemed great but i dropped a small amount on my brand new shirt and it took the color out instantly like bleach would and did the same thing a couple days later on another shirt. Its a thin liquid and spot made new shirt unwearable and other is ok its small at the bottom. It should state how damaging this can be so others know and are aware. #316 is the color i had. More...
    (Beauty)
    Abcsollars1's Picture   Abcsollars1    0 Comments   Comments
  • False advertising hair dye



    I recently started dying my hair blonde and i purchased your l'Oreal preference hair dye 9.13 , i followed the instructions perfectly and waited for the hair dye to set , when i washed it out my hair was a brown colour with bits of light purple in it?! I was appauled as i eventually got my hair blonde then used your dye and my hair went brown then! I would like a replacement with another dye as that one didnt work. More...
    (Beauty)
    Dananevin97's Picture   Dananevin97    0 Comments   Comments
  • BB cream



    Yesterday my wife purchased and applied your BB cream 5 in 1 Instant Blemish Balm. Today her face is red and very sore. The chemist where she obtained the product told her to contact you and if the symptons did not subside our doctor. She has been using your Triple Active Glow with no adverse effects. More...
    (Beauty)
    verynothappy's Picture   verynothappy    0 Comments   Comments
  • mascara and moisteriser



    i have used l'oreal products for years but have recently had problems with these products, the mascara, double extension waterproof mascara flakes after only a week of opening and does not last the day any more and the day cream mositeriser itches and leaves redish blotches on my face! i will never buy loreal products again, i have lost trust in them! More...
    (Beauty)
    ams40's Picture   ams40    0 Comments   Comments
  • Product is less than half filled



    The 1st time when I bought this product I thought it was the pump problem that I could not extract the serum out, then I took my initiative to overturn the product and waited for the liquid to drip but doesn't make any much difference. I bought a new bottle 2 weeks after that and it appear to have similar problem. As a consumer I felt being short-changed. Please also take note that Loreal Youth Code Pre-Essence pump quality is not pumpingliquid out well. More...
    (Shopping, Chain Stores)
    Nikko's Picture   Nikko    1 Comments   Comments
  • Mousse Absolue 465 dark burgundy red



    I bought this dye after the colour really caught my eye. After looking on the back of the box and seeing that it wasn't suitable for blonde hair, I dyed my blonde hair a light brown. I then applied the Mousse Absolue, which came out a very dark brown. Not red. My hair is now too dark to do anything to it without ruining it. It should not be packaged as RED when it comes out dark brown. More...
    (Beauty)
    kaycie's Picture   kaycie    0 Comments   Comments
  • Mousse Absolue is dreadful



    I bought L'Oreal's new Mousse Absolue as I believed the hype the tv advertisement promised and because it offers a second application. It costs far more than other colourants so I expected it to be really good. I have used their products many times and generally have not had any reason to complain. However, having followed the instructions to the letter, iit did not colour my roots and has left me with greasy and very dull hair. I emailed L'Oreal the following day to complain but they have still not responded three days later. Their poor customer service is testament to the... More...
    (Beauty)
    Biccies95's Picture   Biccies95    3 Comments   Comments
  • Disappointment in L'Oreal Paris Glam Shine Stain Splash



    After seeing Cheryl Cole on the advert for L'Oreal Paris Glam Shine Stain Splash in the colour Eve, it looked like just what I needed for a party I was going too. I had to apply numerous coats for the colour to appear and it was still not very noticeable. What I was more disappointed about, was the lack of shine. I know adverts can be enhanced but this lip gloss was no where not what I expected, and I am extremely disappointed. To add to this, I found it very drying on the lips and have been having to use lip balm for the past week since using the lip gloss, this has made my lips very... More...
    (Beauty)
    janetjonny's Picture   janetjonny    0 Comments   Comments
  • testing on animals



    i have been coloring my hair once a month for the past 10 yrs. , i have in those 10 yrs always used excellence. it is my favorite, color is perfect, just everything was perfect until i found out that u still test on animals. basically why i am writing this is to beg you to stop animal testing your products. first and most importantly for the animals, its cruel and wrong. secondly for me so i can go back to using your hair coloring products. More...
    (Beauty)
    cougarmom001's Picture   cougarmom001    0 Comments   Comments
  • L'oreal mousse absolue



    Just over a week ago I bought l'oreals new product mousse absolue, as it's a new product I was curious and with l'oreal being l'oreal I figured it must be good. I've used other l'oreal dyes in the past and I most of my make-up and haircare products consist of l'oreal. However this product, mousse absolue, is absolutely awful! It made no difference to my hair whatsoever and even worse than that, it left me with greasy hair and an itchy flaky scalp. A week on, my scalp is still itchy and had still got scabs. I send a complaint the day I used it (exactly a... More...
    (Beauty)
    Louise2607's Picture   Louise2607    3 Comments   Comments
  • haircolor #59 (Feira)



    I color my hair with #59 Feira 3x highlights which usually gives me my golden brown blonde.Well after coloring my hair with the same color ive always used;i somehow came out a dark Brunette!! I am very unhappy and am upset that Loreal #59 is a dark brunette! thats not what it ususlly is ssupposed too b so i gather someone scewed up color levels! sincerely Unhappy me. More...
    (Beauty)
    vespagirl's Picture   vespagirl    0 Comments   Comments
  • Preference ruined my hair



    I have alway used Clairol to color my hair, always had great results, but they were so low priced I thought I might be missing out on something. So this last time I bought Preference Rose Gold hair color. I used it according to directions. It looked ok the first day, but my hair is so fried now. It is lifeless, dry, and just ugly. I hate this product. I will never use it again. Now I have to pay a lot of money to do something to salvage what is left of my poor hair. There is nothing that Loreal can do to make my hair come back. How can they make it right? Refund me the $9.00 per package(I... More...
    (Beauty)
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