L'Oreal Consumer Complaints All Reviews

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L'Oreal Reviews

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  • Loreal Preference Mousse Absolue



    I have used Loreal hair color for years. I have tried others and always went back to Loreal. When the new Mousse Absolue came out I was excited to try. After purchasing this product, which is much more expensive, I was quickly disappointed. I had no problem with the application but the coverage was terrible. This is the worst color I have ever purchased. It didnt cover the gray at all. More...
    (Beauty)
    thayers3's Picture   thayers3    0 Comments   Comments
  • LOREAL PREFERENCE MOUSSE ABSOLUE



    I have used Loreal Hair color mousse for years, then you changed product to this Mousse Abosolue..what a disappointment!! I loved the Mousse that you had to mix together. It worked great. Now I can't find it on any shelf and had to buy this pre-mixed crap which does not work at all. I colored this morning and followed the directions. Its a total pain in the ..... to apply and it did NOT color the grey at all!! Now I have to go back to town and get something else (which will NOT be this product). I have short hair and had to use the whole thing to get it all covered. I would not... More...
    (Beauty)
    lynnsheeran1's Picture   lynnsheeran1    0 Comments   Comments
  • Criminal



    My daughter used one of Loeal products Feb.28,2014.It Burned her scalp So bad she Lost ALL her Hair...12 Days prior to her 20th Birthday. I Have been in Contact with Lori and now a Denise is Supposed to help.7 LONG months now.Lori Promised all her Medicals bills be PD.Plus Many other items...3 Cheep wigs So far, hats,gas and more.As of today our medical bills are in collection! And I found a list of 33 More Victims, 6 After my daughters.What will it take to Warn other women so they don't have to feel so much Pain. More...
    (Beauty)
  • loreal reusable mousse



    I've used loreal products for years but this new reusable mousse is worst product ever...the first time I left on as directed but did notice the mousse appeared mostly white then next push had tint of color. When completed and dried gray at roots was not colored...next day reapplied to roots and once again color didn't dispense evenly next day my husband even noticed gray was not covered. This product is more expensive and NOT worth money. How could they produce knowing the problems with it. Do not buy. More...
    (Beauty)
    tigger1124's Picture   tigger1124    1 Comments   Comments
  • loreal absolute hair colour



    I used the absolute sensational auburn hair colour I was very pleased at the beginning the colour was awesome but to my disappointment 2 washes later the colour was gone to a light red colour it faded so fast that the water after shampoo was red I have long hair so 1 would do it but it washed out so quickly that I would not use this type again not happy at all More...
    (Beauty)
    bluegem's Picture   bluegem    0 Comments   Comments
  • L'Oreal Preference Mousse Absolue



    I tried your L'Oreal Preference Mousse Absolue product and was disappointed in the results didn%u2019t color my grey hair with a medium brown color even left the product in my hair an extra 10 minutes it came out a dull dark brown that washed completely out when I shampooed my hair. I would appreciate a full refund of money I do have a receipt showing my purchase of $14.72. More...
    (Beauty)
    dcomp01's Picture   dcomp01    0 Comments   Comments
  • loreal sensitive for man



    I thought I would start using a moisturiser as I'm getting wrinkles under my I eyes, so who better to purchase a cream from than L'Oreal ??? so I though I couldn't go wrong with the sensitive version...how wrong could I be ?? after applying the cream I felt a burning sensation, but this is sensitive surely this shouldn't happen ?? so imagine my shock when I looked in the mirror to see swollen eyes and burn marks, which are still like this 3 days after using. How can this happen in this day and age?? what a poor excuse for a company you are!!! I will be taking this future... More...
    (Beauty)
    skinadrian's Picture   skinadrian    0 Comments   Comments
  • Poor colour product and accessories!



    I used L'oreal preference mousse absolute. I was thrilled when I saw that there was now a reusable product for colour and Gray coverage. To my dismay, it made my hair greasy and it did not even last on my gray for a week! The conditioner was really gross and the gloves they provided were tiny and they leaked. The product stained my fingertips and my nails... Overall I paid $18.00 for a poor quality product and had to get a manicure due to poor product accessories as well! Very sad that L'oreal didn't come through for me.... :( L. Rodgers. Toronto More...
    (Beauty)
    Nemoosh's Picture   Nemoosh    0 Comments   Comments
  • Preference Hair Color Charred My Hair



    I have been using L'Oreal Preference hair color for 6 years with excellent results. On Thursday, 7/10/14 however, when I rinsed the color out of my hair, half of it fell out. What was left looked like someone took a blowtorch to my hair. What was once long, silky, one-length, blonde hair is now a frizzy, frazzled, chopped up mess. I cannot even go out because it looks so horrible. I had no warning that anything was wrong - no burning, no itching, nothing. I lost about about 3 inches of length of hair on the sides, and about 6 inches around the top of my head. I am a professional... More...
    (Beauty)
    Linda48's Picture   Linda48    0 Comments   Comments
  • Skin staining from L'Oreal product



    I bought this product to give my legs some colour as I was going to an event and planned on wearing a dress. I followed the directions but unfortunately, My leg ended up orange! More than two weeks later my legs are stained. I've tried so hard to get rid of the staining, using a shower muff. I have also tried exfoliating it off but it will not shift it. I am furious about this and to think I paid a lot for the privilege ???!!!!! More...
    (Beauty)
    Parky1804's Picture   Parky1804    0 Comments   Comments
  • Eye liner



    I recently purchased L'Oreal Paris Telescopic eyeliner....I was completely disappointed by this product. I have been wearing eyeliner since I was fourteen, that is two decades ago. I, more or less, consider myself an expert when applying make up. I have tried every product on God's green earth and L'Oreal Paris is the worst. IT JUST DOES NOT APPLY WELL...NOR DOES IT STAY ON.....for shame, people. The best I have tried so far is the cake-type liner by ULTA. IIt comes in a small jar. One may add a minimal drop of baby oil if it slightly hardens when not used too often.... More...
    (Beauty)
    Zaira's Picture   Zaira    0 Comments   Comments
  • Gel-Lacque 1-2-3 does not keep promise



    Purchased the L'Oreal Extraordinaire Gel-Lacque 1-2-3 primer, glaze and number 2 Gel lacquer polish hoping to see the results promised. It went on very easily, following the instructions and was pleased with it when initially applied. However, this polish does not hold up any better than regular polish and certainly can't compare to the actual gel polish applied professionally. My nail polish started to chip within 1 day of applying. For the price and the process...very disappointed in the performance. More...
    (Beauty)
    Konichiwa2U's Picture   Konichiwa2U    0 Comments   Comments
  • Completely wrong colour in packet



    Usually happy with loreal products. However this time round, the product did not work. It was a complete waist of my time and money. I purchased the loreal mousse which was a dark blonde. I have dark brown hair so was expecting my hair to turn slightly lighter (a lighter brown) the colour has infact dyed my hair even darker than it was originally!! Boots won't refund me as the product has been opened, and I would like a refund More...
    (Beauty)
    Am95's Picture   Am95    0 Comments   Comments
  • disappointed customer



    I always buy my hair products from L'Oreal; however this time I was absolutely disappointed with the L'Oreal Frost an Glow. I was aiming for a light blonde/ caramel color like what the box promised and instead I now have brassy streaks throughout my head. I look like a freak! Not only did the color turn out horrible but it also made my hair very very veryyyy dry and it took forever to brush out all the knots! This product was not worth $15.99!!! I want a full refund or else I refuse to ever purchase another L'Oreal product again More...
    (Beauty)
  • L'Oreal Preference Hair Color



    I purchased your L'Oreal Superior Preference Mousee Absolue hair color and guess what.....It did not work at all! When rinsing my hair there was NO color coming out. Yes I followed the directions to the t and did shake it through out the entire process and nothing!!!!!!! I dont have money to be throwing away on a product like this!!!!! I will make sure that other people know they are throwing there money away! More...
    (Beauty)
    luckydog34's Picture   luckydog34    1 Comments   Comments
  • L'Oreal Superior Preference - Bad product / Bad Service



    1. I have been using Preference hair colour (dark blonde) for years with excellent results. This time, after a "touch up", I ended up with dark brown roots and brown streaks through the rest of my hair. 2. I immediately called L'Oreal to get only a message saying they were closed for the day while staff went to training. 3. When I called the next day, the customer service rep wouldn't even listen to my problem until she collected all her marketing data. 4. Then she proceeded to tell me that I had used the product incorrectly - there was no possibility of a product... More...
    (Beauty)
    astooi's Picture   astooi    0 Comments   Comments
  • Bad Dye / Even Worse Customer Service



    1. I have been using Preference hair colour (dark blonde) for years with excellent results. This time, after a "touch up", I ended up with dark brown roots and brown streaks through the rest of my hair. 2. I immediately called L'Oreal to get only a message saying they were closed for the day while staff went to training. 3. When I called the next day, the customer service rep wouldn't even listen to my problem until she collected all her marketing data. 4. Then she proceeded to tell me that I had used the product incorrectly - there was no possibility of a product... More...
    (Beauty)
    astooi's Picture   astooi    0 Comments   Comments
  • L'Oreal - poor quality hair dye



    I am very disappointed with your new hair dye product "Preference Mouse Absolute" and would like my money back as it was more expensive than most dyes as it has the promise of being "Reusable"........Well, it just didn't work. The colour I used was #300 Original Darkest Brown and it just didn't seem to mix properly and the foam had little or no colour. DID NOT COVER Grey at all. This product was $18 !!!!! What a rip off. I will never buy it again or recommend it to anyone. Please respond More...
    (Beauty)
    barbara22's Picture   barbara22    3 Comments   Comments
  • L'Oreal Castings Crème Gloss- Blackcurrant. Dreadful



    In the past, I have used Castings Crème Gloss and was happy with the colour. However, I dyed my hair today with the Blackcurrant dye (which I have used before) and was aghast at the results. My hair turned a ginger/auburn colour that was NOTHING like blackcurrant. Furthermore, the colour of the dye in the container itself was orange/red, NOT blackcurrant, so the hideous result was not due to a reaction with my hair. L'Oreal have either put the incorrect dye in the box, or are colour-blind, and mistake blackcurrant for ginger. I am extremely disappointed and will never be using... More...
    (Beauty)
    MsSmith1's Picture   MsSmith1    0 Comments   Comments
  • Disappointed



    Just bought the new Miss Manga Tropical Violet mascara, what a dissappointment, it is suppose to be violet it look nothing like violet on more like a soft gray what a waste of money. If the product says violet it should look like it on your eyes. Will not recommend this mascara. More...
    (Beauty)
    godfather1's Picture   godfather1    0 Comments   Comments
  • dried up mascara



    am soooo disappointed after using L'Oreal products for the last 20 years , to find that the last year or so , the mascaras have been very hit or miss.......with the last 2 purchases both being severe misses !!!!! I always but the double eneded products , and vary between waterprooof and non-waterproof......they both have lastest 2 weeeks which i find totally unacceptable , at the cost of e16.95 each !! you are forcing me away as no one could afford it !! the actual liquid , if thats what its called , is making my eyelashes unrecognisable...... and before some one asks , no , they were... More...
    (Beauty)
    francess's Picture   francess    0 Comments   Comments
  • infallible 2 step long wear lipstick 2.5g



    I purchased this product from big w for $24.95 and was expecting great results from this lipstick as I have changed most of my beauty products to loreal over the years because of there high quality. I was quite disappointed when I applied it as it left my lips feeling very dry and sticky. I feel like it dried up my lips even though I applied the Balm side correctly. Without using this products my lips are always soft, but within a few minutes of Applying it I just want to remove it. It just doesn't feel or look like I think ur products should. More...
    (Beauty)
    Chanelle85's Picture   Chanelle85    0 Comments   Comments
  • Casting creme gloss hair dye in plum, colour running



    I have used Loreal hair dyes before, but the first time to use Casting. It was a horrible experience, the colour kept running in the shower for a long time, then it ruined my towels, sofa, pillows, bath robe, I really should sue them for all these losses. The shocking thing is that I found online complaints about the same issue from several customers and a long time ago. The company ignored them, neither improved the product, nor warned us about this matter! The colour is still running after a couple of washes, so I have to blow dry my hair immediately, even if I don,t want to, because it... More...
    (Beauty)
    sara25's Picture   sara25    0 Comments   Comments
  • Magic nude Liquid Powder



    I always bought L'Oreal products this new makeup seemed great but i dropped a small amount on my brand new shirt and it took the color out instantly like bleach would and did the same thing a couple days later on another shirt. Its a thin liquid and spot made new shirt unwearable and other is ok its small at the bottom. It should state how damaging this can be so others know and are aware. #316 is the color i had. More...
    (Beauty)
    Abcsollars1's Picture   Abcsollars1    0 Comments   Comments
  • False advertising hair dye



    I recently started dying my hair blonde and i purchased your l'Oreal preference hair dye 9.13 , i followed the instructions perfectly and waited for the hair dye to set , when i washed it out my hair was a brown colour with bits of light purple in it?! I was appauled as i eventually got my hair blonde then used your dye and my hair went brown then! I would like a replacement with another dye as that one didnt work. More...
    (Beauty)
    Dananevin97's Picture   Dananevin97    0 Comments   Comments
  • BB cream



    Yesterday my wife purchased and applied your BB cream 5 in 1 Instant Blemish Balm. Today her face is red and very sore. The chemist where she obtained the product told her to contact you and if the symptons did not subside our doctor. She has been using your Triple Active Glow with no adverse effects. More...
    (Beauty)
    verynothappy's Picture   verynothappy    1 Comments   Comments
  • mascara and moisteriser



    i have used l'oreal products for years but have recently had problems with these products, the mascara, double extension waterproof mascara flakes after only a week of opening and does not last the day any more and the day cream mositeriser itches and leaves redish blotches on my face! i will never buy loreal products again, i have lost trust in them! More...
    (Beauty)
    ams40's Picture   ams40    0 Comments   Comments
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