L'Oreal Consumer Complaints All Reviews

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L'Oreal Reviews

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  • L'Oreal's horrible product, fix it



    When I first got this product it was amazing, it cleared up my acne almost immediately. Then within two days of using it, it caused my face to have a bad reaction.The sides of my nose have a burning sensation, they peel constantly, and this has been recurring for almost 2 weeks. Also around my mouth and on my checks are covered in small bumps that aren't very visible but you can feel them and they get flaky. This product ended up giving me more acne and problems then I started of with. I threw it away, never again will I use a L'Oreal product. More...
    (Beauty)
    lexi8311997's Picture   lexi8311997    0 Comments   Comments
  • A very bad skin reaction!



    I purchased L' Oreal Age Perfect night cream just over a week ago. I did a test a few hours before and it seemed OK. So i then tryed it over night. In the morning my face was badly swollen, burning and itching. I have been taking antihistamine tablets ever since to reduce swelling and itching. Extremely disappointed in this product. More...
    (Beauty)
    flinnty's Picture   flinnty    0 Comments   Comments
  • Feria platinum blonde



    I used this last night, On my head for twenty minutes. No burning sensation and washed it off and conditioned and dried, coloured to pale yellow which was ok for my next step. I wake up this morning with itchy head, during the day I have developed huge scabs, lumps and exceptional itching on my scalp. I am terrified now. Just don't know what to do. More...
    (Beauty)
    Terrified's Picture   Terrified    0 Comments   Comments
  • Casting non permanent colourant



    I have used this product for the last 15 years and have been very happy and without problem. However it is now causinv mea probkem where the hair is tiuching the face. It causing the skin to go very red and puckers. Almost like a burn. It also stinks if I feel warm. Has there been a change to the formula? It was very severe when I washed my hat and obviously had it on my hands and managed to transfer to my eyelids and cheek.these area went very red, swollen eyes and the skin has started to pucker, feel rough and tight. I think further test is necessary. More...
    (Beauty)
    Hpower's Picture   Hpower    0 Comments   Comments
  • Shocking Extensions



    Hi There, I have a question. I've been looking for L'Oreal Paris Telescopic Original, however I've been unable to locate it in the Shoppers Drugmarts in Barrie, Ontario, so I decided to try shocking extensions, I'm very disappointed, it's clumpy, messy, it forms clumps around the ridge of the bottle. Has this product replaced the Telescopic Original? Thanks, Cheryl More...
    (Beauty)
    cheryllynne's Picture   cheryllynne    0 Comments   Comments
  • damaged skin gloves too small



    Loreal your gloves are way too small. I purchased loreal creme gloss hair colou on 2 occasions both times struggled to get the included gloves on and I am not a large person. The gloves are that small they rip leaving my hands prone to chemicals and dye and as I couldn't even get them on all they way it also made it difficult to apply as the gloves are tight and I cant get the fingers all the way in. More...
    (Beauty)
    mlooker's Picture   mlooker    0 Comments   Comments
  • bad pumps



    I am very disappointed with the way the bottle is designed. I love the makeup but when you get to the bottom it won't pump. I have several bottles that have about an inch left in them that won't come out. For what I am paying for this I should be able to use the whole bottle. teressakolb@Hotmail.com More...
    (Beauty)
    teressamk's Picture   teressamk    0 Comments   Comments
  • L'oreal hair color



    I have colored my hair for about 55 yrs and use L'Oreal products exclusively. Today I used Preference #9 Hollywood. I love the product but for the first time ever, there seemed to be so much ammonia in it that my eyes were burning! I had to put a wet washcloth over my eyes for a few minutes before I could continue applying the color. Has the formula changed? I usually use Excellence but wanted to try this color for a change today. I will not buy Preference in future but go back to the Excellence. More...
    (Beauty)
    LoriMyers's Picture   LoriMyers    1 Comments   Comments
  • L'Oreal La Palette Nude Allergic Reaction



    After applying eyeshadow from the La Palette Nude,my eyes started watering uncontrollably and were very painful to the touch. I tried to use the palette again by itself to make sure that it was this that caused the reaction and the same happened. The watering is so severe that my eyes went bright red and it obviously ruined all of my makeup, just before I was due at a christmas party. More...
    (Beauty)
    sc531's Picture   sc531    0 Comments   Comments
  • L'Oreal dried out mascara



    Have used Voluminous mascara in the past and been pleased. I was excited to try the new Butterfly version. Upon first use, the mascara deposited large clumps on the ends of my eyelashes making it completely unusable. I am hoping this is an anomaly and simply received an old product batch. In any case, the mascara is unusable and I would like to receive my money back or recieve a product that performs as advertised, i.e. without clumping. More...
    (Beauty)
    martinmurley's Picture   martinmurley    1 Comments   Comments
  • L'Oreal 3 pack lipstick set



    Carresse 3 lipstick pack. I bought this pack of 3 shades of lipstick on a Ryanair flight on Saturday.It was correctly wrapped and sealed in cellophane.Upon opening it at home there were only 2 shades of lipstick in the box,2 of 2 shade and 1 of another. I phoned L'Oreal and was told it was not their problem but it OBVIOUSLY is as it is an error in their packaging department. I was told to contact Ryanair and did so on their Live Chat line but was told to write to their customer services department.This will cost me almost as much as a lipstick.In addition to which,although marked in... More...
    (Beauty)
    claudette's Picture   claudette    0 Comments   Comments
  • Loreal Preference Mousse Absolue



    I have used Loreal hair color for years. I have tried others and always went back to Loreal. When the new Mousse Absolue came out I was excited to try. After purchasing this product, which is much more expensive, I was quickly disappointed. I had no problem with the application but the coverage was terrible. This is the worst color I have ever purchased. It didnt cover the gray at all. More...
    (Beauty)
    thayers3's Picture   thayers3    0 Comments   Comments
  • LOREAL PREFERENCE MOUSSE ABSOLUE



    I have used Loreal Hair color mousse for years, then you changed product to this Mousse Abosolue..what a disappointment!! I loved the Mousse that you had to mix together. It worked great. Now I can't find it on any shelf and had to buy this pre-mixed crap which does not work at all. I colored this morning and followed the directions. Its a total pain in the ..... to apply and it did NOT color the grey at all!! Now I have to go back to town and get something else (which will NOT be this product). I have short hair and had to use the whole thing to get it all covered. I would not... More...
    (Beauty)
    lynnsheeran1's Picture   lynnsheeran1    0 Comments   Comments
  • Criminal



    My daughter used one of Loeal products Feb.28,2014.It Burned her scalp So bad she Lost ALL her Hair...12 Days prior to her 20th Birthday. I Have been in Contact with Lori and now a Denise is Supposed to help.7 LONG months now.Lori Promised all her Medicals bills be PD.Plus Many other items...3 Cheep wigs So far, hats,gas and more.As of today our medical bills are in collection! And I found a list of 33 More Victims, 6 After my daughters.What will it take to Warn other women so they don't have to feel so much Pain. More...
    (Beauty)
  • loreal reusable mousse



    I've used loreal products for years but this new reusable mousse is worst product ever...the first time I left on as directed but did notice the mousse appeared mostly white then next push had tint of color. When completed and dried gray at roots was not colored...next day reapplied to roots and once again color didn't dispense evenly next day my husband even noticed gray was not covered. This product is more expensive and NOT worth money. How could they produce knowing the problems with it. Do not buy. More...
    (Beauty)
    tigger1124's Picture   tigger1124    1 Comments   Comments
  • loreal absolute hair colour



    I used the absolute sensational auburn hair colour I was very pleased at the beginning the colour was awesome but to my disappointment 2 washes later the colour was gone to a light red colour it faded so fast that the water after shampoo was red I have long hair so 1 would do it but it washed out so quickly that I would not use this type again not happy at all More...
    (Beauty)
    bluegem's Picture   bluegem    0 Comments   Comments
  • L'Oreal Preference Mousse Absolue



    I tried your L'Oreal Preference Mousse Absolue product and was disappointed in the results didn%u2019t color my grey hair with a medium brown color even left the product in my hair an extra 10 minutes it came out a dull dark brown that washed completely out when I shampooed my hair. I would appreciate a full refund of money I do have a receipt showing my purchase of $14.72. More...
    (Beauty)
    dcomp01's Picture   dcomp01    0 Comments   Comments
  • loreal sensitive for man



    I thought I would start using a moisturiser as I'm getting wrinkles under my I eyes, so who better to purchase a cream from than L'Oreal ??? so I though I couldn't go wrong with the sensitive version...how wrong could I be ?? after applying the cream I felt a burning sensation, but this is sensitive surely this shouldn't happen ?? so imagine my shock when I looked in the mirror to see swollen eyes and burn marks, which are still like this 3 days after using. How can this happen in this day and age?? what a poor excuse for a company you are!!! I will be taking this future... More...
    (Beauty)
    skinadrian's Picture   skinadrian    0 Comments   Comments
  • Poor colour product and accessories!



    I used L'oreal preference mousse absolute. I was thrilled when I saw that there was now a reusable product for colour and Gray coverage. To my dismay, it made my hair greasy and it did not even last on my gray for a week! The conditioner was really gross and the gloves they provided were tiny and they leaked. The product stained my fingertips and my nails... Overall I paid $18.00 for a poor quality product and had to get a manicure due to poor product accessories as well! Very sad that L'oreal didn't come through for me.... :( L. Rodgers. Toronto More...
    (Beauty)
    Nemoosh's Picture   Nemoosh    0 Comments   Comments
  • Preference Hair Color Charred My Hair



    I have been using L'Oreal Preference hair color for 6 years with excellent results. On Thursday, 7/10/14 however, when I rinsed the color out of my hair, half of it fell out. What was left looked like someone took a blowtorch to my hair. What was once long, silky, one-length, blonde hair is now a frizzy, frazzled, chopped up mess. I cannot even go out because it looks so horrible. I had no warning that anything was wrong - no burning, no itching, nothing. I lost about about 3 inches of length of hair on the sides, and about 6 inches around the top of my head. I am a professional... More...
    (Beauty)
    Linda48's Picture   Linda48    0 Comments   Comments
  • Skin staining from L'Oreal product



    I bought this product to give my legs some colour as I was going to an event and planned on wearing a dress. I followed the directions but unfortunately, My leg ended up orange! More than two weeks later my legs are stained. I've tried so hard to get rid of the staining, using a shower muff. I have also tried exfoliating it off but it will not shift it. I am furious about this and to think I paid a lot for the privilege ???!!!!! More...
    (Beauty)
    Parky1804's Picture   Parky1804    0 Comments   Comments
  • Eye liner



    I recently purchased L'Oreal Paris Telescopic eyeliner....I was completely disappointed by this product. I have been wearing eyeliner since I was fourteen, that is two decades ago. I, more or less, consider myself an expert when applying make up. I have tried every product on God's green earth and L'Oreal Paris is the worst. IT JUST DOES NOT APPLY WELL...NOR DOES IT STAY ON.....for shame, people. The best I have tried so far is the cake-type liner by ULTA. IIt comes in a small jar. One may add a minimal drop of baby oil if it slightly hardens when not used too often.... More...
    (Beauty)
    Zaira's Picture   Zaira    0 Comments   Comments
  • Gel-Lacque 1-2-3 does not keep promise



    Purchased the L'Oreal Extraordinaire Gel-Lacque 1-2-3 primer, glaze and number 2 Gel lacquer polish hoping to see the results promised. It went on very easily, following the instructions and was pleased with it when initially applied. However, this polish does not hold up any better than regular polish and certainly can't compare to the actual gel polish applied professionally. My nail polish started to chip within 1 day of applying. For the price and the process...very disappointed in the performance. More...
    (Beauty)
    Konichiwa2U's Picture   Konichiwa2U    0 Comments   Comments
  • Completely wrong colour in packet



    Usually happy with loreal products. However this time round, the product did not work. It was a complete waist of my time and money. I purchased the loreal mousse which was a dark blonde. I have dark brown hair so was expecting my hair to turn slightly lighter (a lighter brown) the colour has infact dyed my hair even darker than it was originally!! Boots won't refund me as the product has been opened, and I would like a refund More...
    (Beauty)
    Am95's Picture   Am95    0 Comments   Comments
  • disappointed customer



    I always buy my hair products from L'Oreal; however this time I was absolutely disappointed with the L'Oreal Frost an Glow. I was aiming for a light blonde/ caramel color like what the box promised and instead I now have brassy streaks throughout my head. I look like a freak! Not only did the color turn out horrible but it also made my hair very very veryyyy dry and it took forever to brush out all the knots! This product was not worth $15.99!!! I want a full refund or else I refuse to ever purchase another L'Oreal product again More...
    (Beauty)
  • L'Oreal Preference Hair Color



    I purchased your L'Oreal Superior Preference Mousee Absolue hair color and guess what.....It did not work at all! When rinsing my hair there was NO color coming out. Yes I followed the directions to the t and did shake it through out the entire process and nothing!!!!!!! I dont have money to be throwing away on a product like this!!!!! I will make sure that other people know they are throwing there money away! More...
    (Beauty)
    luckydog34's Picture   luckydog34    1 Comments   Comments
  • L'Oreal Superior Preference - Bad product / Bad Service



    1. I have been using Preference hair colour (dark blonde) for years with excellent results. This time, after a "touch up", I ended up with dark brown roots and brown streaks through the rest of my hair. 2. I immediately called L'Oreal to get only a message saying they were closed for the day while staff went to training. 3. When I called the next day, the customer service rep wouldn't even listen to my problem until she collected all her marketing data. 4. Then she proceeded to tell me that I had used the product incorrectly - there was no possibility of a product... More...
    (Beauty)
    astooi's Picture   astooi    0 Comments   Comments
  • Bad Dye / Even Worse Customer Service



    1. I have been using Preference hair colour (dark blonde) for years with excellent results. This time, after a "touch up", I ended up with dark brown roots and brown streaks through the rest of my hair. 2. I immediately called L'Oreal to get only a message saying they were closed for the day while staff went to training. 3. When I called the next day, the customer service rep wouldn't even listen to my problem until she collected all her marketing data. 4. Then she proceeded to tell me that I had used the product incorrectly - there was no possibility of a product... More...
    (Beauty)
    astooi's Picture   astooi    0 Comments   Comments
  • L'Oreal - poor quality hair dye



    I am very disappointed with your new hair dye product "Preference Mouse Absolute" and would like my money back as it was more expensive than most dyes as it has the promise of being "Reusable"........Well, it just didn't work. The colour I used was #300 Original Darkest Brown and it just didn't seem to mix properly and the foam had little or no colour. DID NOT COVER Grey at all. This product was $18 !!!!! What a rip off. I will never buy it again or recommend it to anyone. Please respond More...
    (Beauty)
    barbara22's Picture   barbara22    3 Comments   Comments
  • L'Oreal Castings Crème Gloss- Blackcurrant. Dreadful



    In the past, I have used Castings Crème Gloss and was happy with the colour. However, I dyed my hair today with the Blackcurrant dye (which I have used before) and was aghast at the results. My hair turned a ginger/auburn colour that was NOTHING like blackcurrant. Furthermore, the colour of the dye in the container itself was orange/red, NOT blackcurrant, so the hideous result was not due to a reaction with my hair. L'Oreal have either put the incorrect dye in the box, or are colour-blind, and mistake blackcurrant for ginger. I am extremely disappointed and will never be using... More...
    (Beauty)
    MsSmith1's Picture   MsSmith1    0 Comments   Comments
  • Disappointed



    Just bought the new Miss Manga Tropical Violet mascara, what a dissappointment, it is suppose to be violet it look nothing like violet on more like a soft gray what a waste of money. If the product says violet it should look like it on your eyes. Will not recommend this mascara. More...
    (Beauty)
    godfather1's Picture   godfather1    0 Comments   Comments
  • dried up mascara



    am soooo disappointed after using L'Oreal products for the last 20 years , to find that the last year or so , the mascaras have been very hit or miss.......with the last 2 purchases both being severe misses !!!!! I always but the double eneded products , and vary between waterprooof and non-waterproof......they both have lastest 2 weeeks which i find totally unacceptable , at the cost of e16.95 each !! you are forcing me away as no one could afford it !! the actual liquid , if thats what its called , is making my eyelashes unrecognisable...... and before some one asks , no , they were... More...
    (Beauty)
    francess's Picture   francess    0 Comments   Comments
  • infallible 2 step long wear lipstick 2.5g



    I purchased this product from big w for $24.95 and was expecting great results from this lipstick as I have changed most of my beauty products to loreal over the years because of there high quality. I was quite disappointed when I applied it as it left my lips feeling very dry and sticky. I feel like it dried up my lips even though I applied the Balm side correctly. Without using this products my lips are always soft, but within a few minutes of Applying it I just want to remove it. It just doesn't feel or look like I think ur products should. More...
    (Beauty)
    Chanelle85's Picture   Chanelle85    0 Comments   Comments
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