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L'Oreal Complaint - L'Oreal Superior Preference - Bad product / Bad Service - L'Oreal Superior Preference
L'Oreal Complaint

L'Oreal Complaint

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L'Oreal Superior Preference - Bad product / Bad Service - L'Oreal Superior Preference


1. I have been using Preference hair colour (dark blonde) for years with excellent results. This time, after a "touch up", I ended up with dark brown roots and brown streaks through the rest of my hair.
2. I immediately called L'Oreal to get only a message saying they were closed for the day while staff went to training.
3. When I called the next day, the customer service rep wouldn't even listen to my problem until she collected all her marketing data.
4. Then she proceeded to tell me that I had used the product incorrectly - there was no possibility of a product problem. This, notwithstanding that I seem to have used the product "correctly" for years.
5. She then said she would send a "gift certificate" in compensation. When I said I would prefer a return of my money, she hung up. Do you really believe that, after this, I will ever buy one of your products again?!?


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