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L'Oreal Complaint - Visible Lift Foundation - Visible Lift Foundation
L'Oreal Complaint

L'Oreal Complaint


Visible Lift Foundation - Visible Lift Foundation

I bought the new Loreal Visible Lift Foundation and loved it until I got 2/3 through the bottle and the pump top stopped working. Now I cannot access the remaining makeup from the bottle and the cap is not a screw top to it's impossible to get foundation out of the bottle even though there's a lot left. It's a very poor design. I liked the idea of the pump until it stopped working. I won't buy the product again with this top.

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foundation says: (1 year ago)
I ccntacted L'Oreal about the unused makeup. The response was the bottle is purposely filled to allow for the makeup that remains when the pump stops. Bottom line I was receiving the correct amount of foundation based on the price. My old bottle contained 1.25 oz of foundation that I was able to use up 100%. Anyone know how to get the lid off the new designed bottle that contains 1.0 oz of foundation? I have 2 bottles that each contain a significant amount of product. Oh they sent me a coupon for $10 which had s short expiration date and it expired before I realized.

tbrush says: (5 years ago)
I too have three bottles of 1/3 of the product in them which I cannot use because the pump does not work when it gets down to a certain level. I haven't yet figured out how to get the tops off the bottles but by the time I do I will have a full bottle of foundations when I put them all together. I love this product but the design of the bottle is really poor

Pholcomb says: (7 years ago)
I have the same problem. I hate to waste product that I pay for so I managed to get the lid off and I keep a brush in it. It's not very attractive sitting on my dresser and may not be so sanitary , but I swear there is 2 months worth of make up in there that u can't get out! Very frustrating!

Jilbotara says: (7 years ago)
I had the same problem...twice! I thought the first bottle was just an arror soemhow so I went out and bought another bottle and it too did the same thing. I love the make up but the ahte the pump bottle. Until it comes in a different type packaging, I won't be buying ti again!

luvsparis says: (7 years ago)
Did you get any feedback from L'Oreal? I have the same problem. Their website doesn't seem to have any email addresses for customer service. I'll try writing to them now through this website, which I'm glad I found!!

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