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L'Oreal Complaint - Voluminous Lash Defect
L'Oreal Complaint

L'Oreal Complaint

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Voluminous Lash Defect


Hello, I am messaging in regards to your L'oreal Voluminous lash mascara. Now I had used the product before and experienced no problem with it, I enjoyed the formula and the large brush. So I repurchased it recently only to receive a mascara tube with no product stopper to control the amount that comes out on the brush. Therefore when I stick the brush in and out an absurd amount of product comes out and clumps the living daylight out of my lashes. I am very disappointing and annoyed and would appreciate it if you would more carefully package your merchandise so I do not waste my money. Thanks


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Comments


Suzaroo says: (4 years ago)
 0
I have been having the same problem! Voluminous is my favorite mascara, so I was extremely disappointed the first time it happened around a month ago. I figured that was an anomaly, threw the mascara away and bought another Voluminous mascara (this one with a curved brush, just in case it was a brush issue). Sadly, I've now tossed the second mascara into the trash as well, for the same problem. As the previous poster said, the "stopper" (or flow control, or whatever the thing that sweeps the brush before leaving the tube) is either too loose or nonexistent. I won't buy this mascara again unless this is addressed. I've had such great luck with it in the past, I didn't think to save my receipts to even return them.




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